Shipping and Store Policies
Our products are made to order, so delivery takes a bit longer. Making on-demand items helps reduce overproduction—thanks for choosing thoughtfully!
We want you to enjoy Dive in Puerto Rico products. As merchandise is made to order, please review our shipping and store policies before placing your order.
Shipping
When will I get my order?
Orders usually take 3–7 business days to be fulfilled, after which they are shipped. Delivery times vary by location:
USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–20 business days
Where will my order ship from?
We work with a global partner with facilities worldwide. Your order will ship from the location that can deliver most efficiently to you.
Will I be charged customs or import taxes?
International orders may be subject to customs fees or taxes, which are set by your local customs office and are outside our control. Please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order hasn’t arrived yet. What should I do?
We’re glad to help. Before contacting us, please:
Double-check the shipping address and tracking information in your confirmation email.
If your package status has been marked as delivered, check with your local post office or ask neighbors in case the courier left the package nearby.
If the address was correct and you still haven’t received your package, email us at hola@diveinpuertorico.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How do I track my order?
You’ll receive a tracking link via email when your order ships. If you have questions about tracking, contact us at hola@diveinpuertorico.com.
Payment Methods
We accept major credit cards such as VISA, Mastercard, and American Express, as well as Apple Pay, Amazon Pay, Cash App Pay, Google Pay, Klarna, Link, After Pay.
Returns & Refund Policy
I received the wrong product or a damaged product. What should I do?
We’re sorry if something isn’t right with your order. Please contact us at hola@diveinpuertorico.com within 7 days of delivery. Include your order number, photos of the item, and details of the issue. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
Because our products are made to order, we do not offer returns or exchanges for buyer’s remorse or size changes. Please review your product selection carefully and use our size charts before ordering.
Do you offer refunds?
Refunds are available only for items that are defective, misprinted, or damaged, or if you receive the wrong item. To request a refund, contact us within 30 days of delivery with photos and your order details.
Can I exchange an item for a different size or color?
We don’t offer size or color exchanges. If an item is mislabeled, please contact us within 7 days of receiving it, including photos and your order number, and we’ll replace or refund the product.
Lost Packages
If your package is lost in transit, claims must be submitted no later than 30 days after the estimated delivery date. If the tracking shows “delivered” but you didn’t receive it, please check with your post office or neighbors. Orders marked delivered by the carrier are not eligible for free replacement.
Wrong Address / Unclaimed Shipments
If a shipment is returned due to an incorrect or insufficient address, or because it was unclaimed, you’ll be responsible for reshipment costs. Unclaimed returns are donated to charity after 30 days.
Return Restrictions
Certain products (e.g., bathing suits) cannot be returned for health and hygiene reasons.
EU customers: Please note that customized or made-to-order items are not eligible for withdrawal under EU consumer protection law (Directive 2011/83/EU, Article 16). Merchandise EU Warranty: 2 years warranty. In compliance with the General Product Safety Regulation (GPSR), SINDEN VENTURES LIMITED ensures that all consumer products offered are safe and meet EU standards. For any product safety-related inquiries or concerns, please contact our EU representative at gpsr@sindenventures.com. You can also write to Markou Evgenikou 11, Mesa Geitonia, 4002, Limassol, Cyprus.
Brazil customers: Under Brazilian law, you may request a return within 7 days of receiving your order, provided the item has not been used or damaged.
Still Need Help?
We want you to enjoy Dive in Puerto Rico products and are here to help. If you have any issues with your order, please contact us at hola@diveinpuertorico.com.